Refund Policy

At Plant Trees Herbal, we take great pride in the quality of our products. Every item is carefully inspected and packaged prior to shipping. However, we understand that there may be instances where a return is necessary.

1. Eligibility for Returns

To be eligible for a return or refund, the following conditions must be met:

• Unopened Packaging: The product must be completely intact in its original box packaging. We do not accept returns for products that have been opened or had their seals broken.

• Return Window: For unopened items, you must initiate the return within 3 days of receiving the product.

• Non-Returnable Items: Please note that we do not provide refunds or returns for items on sale.

2. Damaged or Defective Items

We strive for perfection, but if your product arrives damaged, please follow these steps:

• Timeframe: Report the damage to us within 24 hours of delivery.

• Proof of Damage: You must send clear photos of the damaged product and packaging to Contact@planttreesherbal.in.

• Verification: This allows us to verify the issue and provide a resolution (replacement or refund) as quickly as possible.

3. Shipping Costs

• Customer Responsibility: For standard returns of unopened products, the customer is responsible for all shipping costs associated with returning the item to us.

• Non-Refundable: Original shipping fees are non-refundable.

4. Inspection and Refund Process

• Inspection: Once your return is received, our team will inspect the item to ensure it is in its original, unopened condition.

• Approval: If the return meets our requirements, your refund will be processed.

• Timeline: Approved refunds will be credited within 30 days to the original payment method of us receiving the returned product.

5. Replacements 

In instances where a replacement is approved (such as for verified transit damage or shipping errors):

• Delivery Timeline: The replacement product will be delivered within 7 to 10 business days, depending on your location and courier availability.

• Tracking: You will receive a new tracking ID once the replacement has been dispatched.

5. Contact Information

If you have any questions regarding our policy or need to initiate a return, please reach out to us:

• Email: Contact@planttreesherbal.in

• Phone: +91 90474 20265

• Address: Sri Vignesh Nagar, MVM Nagar Extn, Beschi College, Silapadi, Dindigul, Tamil Nadu - 624005